"This book shares 30 years of knowledge, experience, and great stories by the management and staff of Westlake Realty Group, Inc." -- Happy About Apartment Management 

The owners of Westlake Reality Group, Inc. begin by explaining why they wrote the book. Next they discuss Technology and the future of property management. I really like the idea of having a network server for managers to access and electronic banking instead of bank runs -imagine  no more searching files by hand or dealing with bank lines. The authors ask some good questions in this section also, but those are mostly aimed at the property owners. A couple that stood out were, "Why do you own property?" and "Do you want to represent yourself in court?"

In part II they go over "10 Ways to Maintain Occupancy in a Buyer’s Market," "10 Ways to Keep Residents From Moving," "Curb Appeal and Closing the Sale." All are vital in this informative section. 

Part IV goes into Property management with "9 Keys to Credit Screening" and more. Part V is about Tax Credit and affordable housing. Part VI tells how to avoid 5 common lawsuits as well as ways to improve your ROI and avoid deferred maintenance. Part VII wraps things up with ways to improve a multifamily portfolio performance, tips for efficient risk management, benefits of using a professional property management company and more.  

When it comes to property management how-to this modest looking book has the value of a diamond. A must-have for those in the rental property business. Be sure to pass it on to your co-workers or business partners.